FAQ
Questions, answered plainly.
If it isn't answered here, it will be — this page grows with every question we get.
Legality & supervision
Is this legal?
Yes. Vivo therapies are prescribed by independent licensed providers and compounded by licensed US 503A pharmacies. That's the standard, regulated path for compounded medicine — not a workaround.
Who prescribes it?
An independent, licensed provider with Arora Health & Aesthetics, LLC — the affiliated provider group for this program — reviews your intake. If treatment is appropriate for you, they issue a prescription. If it isn't, they won't — that's what supervision means.
Is my health information private?
Your intake is handled with HIPAA-conscious data practices and is used for one purpose: your provider's clinical review. We don't sell health data. Details are in our Privacy Policy.
The process
Do I need a prescription? How does that work?
Yes. Every Vivo protocol is prescription-only. When you complete your intake, a licensed US provider in your state reviews your medical history and, if appropriate, writes the prescription. The compounded medication is then shipped directly to your door.
How long does the visit take?
About 10–15 minutes, online, whenever suits you. There's no appointment and nothing to schedule.
Will I need to get on a video call?
The review is asynchronous by default. Depending on the telehealth regulations in your state, a synchronous visit — a live video or phone consultation — may be required before a provider can prescribe. A video visit also happens any time the provider decides one is clinically indicated.
Pharmacy & providers
Partner pharmacy information
Vivo works with the following independent, state-licensed 503A compounding pharmacy:
VialsRX — 6220 Westpark Drive, Suite 111, Houston, TX 77057 — vials.ai
Services are available across all 50 U.S. states through affiliated providers and our pharmacy partner operating in accordance with applicable state licensure requirements.
Please note that medication availability, formulations, and fulfillment options may vary depending on state-specific pharmacy regulations and dispensing restrictions.
Provider information
Arora Health & Aesthetics, LLC provides the clinical care for this program. Its licensed providers serve patients across the United States in accordance with applicable state licensure requirements and telehealth regulations.
For provider-related questions, contact medicalcompliance@arorahealthgroup.com.
Arora Health & Aesthetics, LLC300 Lenora Street, Seattle, WA 98121Website: www.arora-health.com
Where does Vivo Clinic serve?
Vivo Clinic serves patients across all 50 U.S. states through our affiliated medical provider, Arora Health & Aesthetics, LLC. Treatment and medication availability may vary depending on provider licensure, state telehealth requirements, and pharmacy dispensing restrictions.
Compounding, quality & billing
What does “compounded” mean?
A compounding pharmacy prepares a medication for one person against one prescription, rather than manufacturing it in batches for retail sale. That is a distinct, regulated category of pharmacy practice — and it is why your medication is prepared only after a provider writes the prescription.
Is this FDA-approved?
No. Compounded medications are prepared by licensed pharmacies for individual prescriptions and are not FDA-approved drug products. FDA does not review them for safety, effectiveness, or manufacturing quality before they are dispensed. We state this plainly because you should know it before you decide.
What happens if I'm not approved?
No prescription is issued, and you are not charged for medication. Entering payment information at checkout authorizes your payment method — it does not capture a charge. A charge is captured only after a provider approves the prescription.
Can I see the testing for my batch?
A certificate of analysis is issued for each batch by the pharmacy that prepares it. To request the certificate covering your fill, ask your prescribing provider or contact the dispensing pharmacy identified on your prescription label.
What will it do for me?
That's a clinical question, and the answer depends on your history, your other medications, and your circumstances. Your provider will discuss whether this treatment is appropriate for you during your visit. We don't answer it on a web page, because a web page doesn't know any of that about you.
How do I cancel?
You can cancel a subscription at any time from your account dashboard, or by emailing care@vivoclinic.org. Cancellation takes effect at the end of your current billing period, provided we receive it before that period's order is transmitted to the pharmacy. Once an order has been transmitted to the pharmacy, or compounding has begun, it can't be canceled or refunded — it's being prepared specifically for you. Full details are in our Refund Policy.
Ready to start?
Complete your visit in about 10–15 minutes. A licensed provider takes it from there.
- Provider-supervised
- Licensed U.S. pharmacy
